30-Day Money Back Guarantee
We offer a 30-day money-back guarantee on all our products from the date of receipt. You can return the item to us in its original condition or in a slightly used condition. After receiving the returned items, we will refund your payment. If the consumer initiates the return, they should be responsible for the shipping fee. The shipping fee should be based on the company you choose. If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.
Warranty
We offer a specific guarantee period for our products, commencing from the date of original purchase. Please check the item description carefully.
Questions:
1. My item is DOA(dead on arrival). What could I do?
Although we conduct extensive testing before shipping, we cannot guarantee that this issue will be eliminated. After you receive your order, please test it first. If you receive any broken items, please contact us within 48 hours, and we will do our best to resolve the issue. After confirming that the product is not working or functioning correctly, we will send a replacement at no additional cost.
2. Should I send back broken items?
No, do not need to do it. You can process the broken ones by yourself.
3. When will you send me a replacement?
Generally, we will ship the replacement within one business day and provide a tracking number.
4. I haven't sent back the previously broken item. How do I have one more item broken?
Please take a video and send it to us to confirm. After confirming that the products do not work correctly, we will resend the replacement.